Asurion Asia Pacific Holding K.K. renames the company Acyan Corporation and relocates its headquarters from MT Building to Holland Hills Mori Tower in Tokyo.

Mobile protection service launches, and three new centers open to support the start of operations:

• Technology & Logistics Center, Tokyo
• Call center, Yokohama
• Call center, Fukuoka
• Call center, Osaka

Acyan relocates its headquarters from Holland Hills Mori Tower to Ark Hills South Tower in Tokyo and obtains information security certification.

With the expansion of the business and an increase in demand for services, Acyan opens a new Technology & Logistics Center in Osaka. 

Acyan believes in providing its customers with the best experience there is. The company builds its first Innovation Center to research best practices and test new technology.

To support one of Japan’s major telecommunications carriers, Acyan introduces Customer Engagement Support—an advanced proactive technical support service aimed at enhancing customer experiences. 

Acyan forms a partnership with a sub brand of one of Japan’s major telecommunications carriers, offering mobile protection and customer engagement support. 

Acyan continues to expand, offering new services and opening call centers in different cities to support its growth.